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BlogGuides and tipsCustomer storiesHow teams use ZeegResearchNumbers from real bookingsChangelogNew in ZeegZeeg answers your practice's calls, books and moves appointments and takes prescription requests. GDPR compliant, made in Germany.
Call and have it book an appointment for you, just as your patients would.
An AI phone agent answers your medical practice's calls when nobody at the front desk can pick up. Zeeg's AI phone agent speaks naturally, books and moves appointments straight in the practice calendar, takes prescription and referral requests and puts urgent calls through to your practice team, around the clock and in 23 languages.
The AI phone agent answers every call at once, even when patients are waiting at the front desk or the practice is closed. It answers questions from your documents, for example about opening hours, holiday cover or directions. Whatever it cannot settle, it records with a callback number.
During the call the agent checks the free times in your calendar and books the appointment at once, whether a check-up, a vaccination or a follow-up. It reschedules or cancels existing appointments by phone, using the booking reference or the number the patient calls from.
No keypad menu, no hold queue. The agent asks what the call is about and recognizes from your rules what is urgent: then it puts the call straight through to your practice team, otherwise it books an appointment. Following your instructions, it leaves medical assessments to your team, and at the start it says that it is an AI assistant, as the EU AI Act requires.
Upload a list of patients who have agreed to a reminder about a screening or vaccination. The agent calls them at set times, reminds them of the appointment that is due and books one straight away if they want. If it only reaches voicemail, it leaves a message.
Decide which matters the agent books itself, which it takes down and which it puts through. It takes prescription and referral requests with the details you ask for, such as date of birth and medication, and your team gets them as a summary by email.
No code, no prior knowledge. Within minutes your agent answers its first calls.
Say in your own words which appointments it books, what counts as urgent and which requests it takes down for your team. Zeeg builds the agent from that.
Talk to your agent right in the dashboard and adjust what it says before a patient calls.
Forward your practice number or take a new local number. From then on the agent answers every call.
Phone, appointment booking and data protection, compared using the providers' own information.
| Feature |  | Fonio | smao |
|---|---|---|---|
| AI phone agent | |||
| Answer calls and book appointments | on Zeeg scheduling pages | in connected calendars | via Cal.com or meetergo |
| Outbound calls and campaigns | also by CSV import and API | from Team, €299 | |
| Live transfer to staff | |||
| Languages on the phone | 23 languages | over 60 languages | more than 10 languages |
| Your own number via SIP trunk | from Team, €299 | ||
| Price | €49 per month, 250 minutes | €99 per month, 1,000 minutes | no base fee, €0.35 per minute |
| Appointment booking | |||
| Online booking for patients | 2 scheduling pages on the free plan | not listed | not listed |
| Round robin | from Business, €16 | not listed | via meetergo |
| Routing forms | from Business, €16 | not listed | not listed |
| Calendars | Google, Outlook, Exchange, iCloud, CalDAV | Google Calendar, Cal.com, Calendly, SimplyBook.me, eTermin | via Cal.com or meetergo |
| Data protection | |||
| GDPR compliant | by its own account | by its own account | |
| Data storage | Call data in the EU, appointments and contacts in Europe | Europe, location not stated | Germany, by its own account |
Zeeg prices per month with annual billing, plus VAT; Fonio prices net per month with annual billing. Details on the providers, with sources, on our pages Fonio alternative and smao alternative.
Your patients' health data is a special category under Art. 9 GDPR, and as a doctor you are bound to professional secrecy. Zeeg tells you exactly where each piece of data sits and who processes it.
Two-factor sign-in for every account, SSO and SCIM from the Scale plan.
Zeeg stores appointments, contacts and form answers with Telekom in data centres in Europe, encrypted at rest and in transit.
The AI phone agent stores conversations in the EU, and telephony runs through Ireland. Without a transcript, the voice service stores nothing from the call.
Zeeg signs a data processing agreement under Art. 28 GDPR with every customer.
For professionals bound by secrecy under Section 203 of the German Criminal Code, Zeeg signs an additional confidentiality agreement on request.
Every call is answered at once, with no hold queue and no keypad menu.
Screening and vaccination reminders at set times, also as a campaign by CSV import.
Patients also book online, within your opening hours and buffer times.
Put urgent calls straight through to your practice team.
Your own fields for each agent, such as insurance, date of birth or prescription request, with a summary by email to your team.
Email and SMS before the appointment, so fewer patients miss it.
Verified“I’ve now set up five clients with Zeeg, including law firms, media agencies and a skin clinic, and for all of them the AI voice agent matters most. It answers calls on holidays and after hours, answers callers’ questions and books the appointment straight into the business’s Google or Outlook calendar.”
Verified“Every morning, the first thing I check in Zeeg is what our AI voice agent has arranged since yesterday. It asks callers the first questions and then books the right appointment. […] The agent also calls out on its own: contacts we want to follow up with get a call with their own greeting at a set time.”
Verified“The practical, simple setup of the AI voice agent deserves a special mention. The AI voice agent also sounds authentic and helps us take customer enquiries and bookings 24/7.”
Verified“Zeeg lets us tailor scheduling to every one of our use cases. We mainly use round robin and group events with specific presets that are easy to set up.”
Verified“We used to use Calendly and have now switched to Zeeg.me completely, and honestly, I’m thrilled!”
Verified“I add the link to every email to recruiters, and they pick a free time themselves. Thanks to the two-way sync with my Google Calendar, only times when I’m not in a lecture or another call show up, so I haven’t had a single double booking.”
Verified“Round robin events and adding the link to our email signature and website are super easy. The prices are more than fair […]”
Verified“Especially when handling client data, it matters who stores the data, where and how. […] Zeeg is a very good German alternative here: easy to use, with every feature you need.”
Verified“Zeeg makes scheduling with my clients easier every day. I send my clients the link, and they can easily book a time that suits them.”
Calendars, video conferencing, CRMs, payments, analytics and single sign-on: Zeeg connects to the tools your team already works with.
Monthly minute packages, separate from your scheduling plan. The bigger the package, the lower the price per minute. Custom packages on request.
It books new appointments, reschedules or cancels existing ones and answers questions from your documents, for example about opening hours, holiday cover or directions. It takes prescription and referral requests with the details you specify. It puts urgent calls through to your practice team.
The AI phone agent runs on its own minute packs. You only pay for AI minutes, from as low as €0.11 per minute, with packs from €49 per month for 250 minutes with annual billing.
By the rules you set. You describe what counts as urgent, such as a high fever in a child or severe pain, and which number it puts those calls through to. For medical emergencies you instruct it to refer callers to the emergency number 112. It leaves medical assessments to your team.
Yes. The default greeting says at the start of every call that the caller is talking to an AI assistant, as the EU AI Act has required since August 2026. You can change the wording of the greeting, but you keep the reference to AI.
Zeeg is GDPR and EU AI Act compliant and signs a data processing agreement under Art. 28 GDPR with you, and on request an additional confidentiality agreement for professional secrecy. Conversation data is stored in the EU, and Zeeg stores appointments and contacts encrypted on servers in Europe. If you switch off transcript storage, the voice service stores nothing from the call.
Yes. You forward your number to the agent or connect it via SIP trunk. Or you take a new local number directly in Zeeg.
Zeeg handles calls and appointment booking, and your practice management system stays as it is. Zeeg has no direct connection to it. You can pass every call, with its summary and the details captured, to your systems by webhook.
Zeeg comes with its own appointment booking: customers book online on the same scheduling pages the AI phone agent books into on the phone, and round robin and routing forms spread both across the team. Fonio has no scheduling or calendar integration of its own: it relies on Nylas, a US provider, and on multi-step integrations with other scheduling tools. smao also books through connected tools. As of October 2026.
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