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BlogGuides and tipsCustomer storiesHow teams use ZeegResearchNumbers from real bookingsChangelogNew in ZeegZeeg answers your brokerage's calls around the clock, takes claim reports and books consultations straight into your calendar. GDPR compliant, made in Germany.
Call and have it book an appointment for you, just as your customers would.
An AI phone agent answers your brokerage's calls when nobody can pick up. Zeeg's AI phone agent speaks naturally, takes claim reports, puts urgent cases through and books consultations straight into your calendar, around the clock and in 23 languages.
The AI phone agent answers every call at once, even while you are explaining a policy or sitting with a customer. It records the matter and answers questions from your documents, for example about opening hours or the documents needed for an application. Whatever it cannot settle, it records with a callback number.
Many customers only have time for their insurance in the evening. During the call the agent checks the free times in your calendar and books the appointment at once, whether switching car insurance, retirement planning or disability cover. The customer gets a confirmation by email and can later reschedule or cancel the appointment by phone too.
No keypad menu, no hold queue. The agent asks for the details you set for a claim report, for example the line, the date of loss and the number plate, and addresses your customers formally. At the start it says that it is an AI assistant, as the EU AI Act requires. After every call your team gets a summary with all the details.
Upload a list of customers who have agreed to a callback, for example before the deadline for switching car insurance. The agent calls them at set times, asks whether they are interested and books a consultation straight away if they want. If it only reaches voicemail, it leaves a message.
Decide which line belongs in which calendar and which calls are put straight through. The agent recognises during the call whether it is about a claim, a contract or a new policy, books with the advisor responsible and puts urgent claims straight through to your claims service.
No code, no prior knowledge. Within minutes your agent answers its first calls.
Say in your own words which lines you cover, which details the agent asks for on a claim and which calls it puts through. Zeeg builds the agent from that.
Talk to your agent right in the dashboard and adjust what it says before a customer calls.
Forward your office number or take a new local number. From then on the agent answers every call.
Phone, appointment booking and data protection, compared using the providers' own information.
| Feature |  | Fonio | smao |
|---|---|---|---|
| AI phone agent | |||
| Answer calls and book appointments | on Zeeg scheduling pages | in connected calendars | via Cal.com or meetergo |
| Outbound calls and campaigns | also by CSV import and API | from Team, €299 | |
| Live transfer to staff | |||
| Languages on the phone | 23 languages | over 60 languages | more than 10 languages |
| Your own number via SIP trunk | from Team, €299 | ||
| Price | €49 per month, 250 minutes | €99 per month, 1,000 minutes | no base fee, €0.35 per minute |
| Appointment booking | |||
| Online booking for customers | 2 scheduling pages on the free plan | not listed | not listed |
| Round robin | from Business, €16 | not listed | via meetergo |
| Routing forms | from Business, €16 | not listed | not listed |
| Calendars | Google, Outlook, Exchange, iCloud, CalDAV | Google Calendar, Cal.com, Calendly, SimplyBook.me, eTermin | via Cal.com or meetergo |
| Data protection | |||
| GDPR compliant | by its own account | by its own account | |
| Data storage | Call data in the EU, appointments and contacts in Europe | Europe, location not stated | Germany, by its own account |
Zeeg prices per month with annual billing, plus VAT; Fonio prices net per month with annual billing. Details on the providers, with sources, on our pages Fonio alternative and smao alternative.
As an insurance broker you process your customers' contracts, claims and often their health data. Zeeg tells you exactly where each piece of data sits and who processes it.
Two-factor sign-in for every account, SSO and SCIM from the Scale plan.
Zeeg stores appointments, contacts and form answers with Telekom in data centres in Europe, encrypted at rest and in transit.
The AI phone agent stores conversations in the EU, and telephony runs through Ireland. Without a transcript, the voice service stores nothing from the call.
Zeeg signs a data processing agreement under Art. 28 GDPR with every customer.
Health and disability insurance often involve health data. Ask in the booking form only what you need for the appointment, and settle the rest in the meeting.
Every call is answered at once, with no hold queue and no keypad menu.
Callbacks and reminders at set times, also as a campaign by CSV import.
Customers also book online, within your availability and buffer times.
Put urgent claims and business enquiries through to the right number.
Your own fields for each agent, such as line, date of loss or number plate, with a summary by email to your team.
Email and SMS before the appointment, so fewer customers miss it.
Verified“I’ve now set up five clients with Zeeg, including law firms, media agencies and a skin clinic, and for all of them the AI voice agent matters most. It answers calls on holidays and after hours, answers callers’ questions and books the appointment straight into the business’s Google or Outlook calendar.”
Verified“Every morning, the first thing I check in Zeeg is what our AI voice agent has arranged since yesterday. It asks callers the first questions and then books the right appointment. […] The agent also calls out on its own: contacts we want to follow up with get a call with their own greeting at a set time.”
Verified“The practical, simple setup of the AI voice agent deserves a special mention. The AI voice agent also sounds authentic and helps us take customer enquiries and bookings 24/7.”
Verified“Zeeg lets us tailor scheduling to every one of our use cases. We mainly use round robin and group events with specific presets that are easy to set up.”
Verified“We used to use Calendly and have now switched to Zeeg.me completely, and honestly, I’m thrilled!”
Verified“I add the link to every email to recruiters, and they pick a free time themselves. Thanks to the two-way sync with my Google Calendar, only times when I’m not in a lecture or another call show up, so I haven’t had a single double booking.”
Verified“Round robin events and adding the link to our email signature and website are super easy. The prices are more than fair […]”
Verified“Especially when handling client data, it matters who stores the data, where and how. […] Zeeg is a very good German alternative here: easy to use, with every feature you need.”
Verified“Zeeg makes scheduling with my clients easier every day. I send my clients the link, and they can easily book a time that suits them.”
Calendars, video conferencing, CRMs, payments, analytics and single sign-on: Zeeg connects to the tools your team already works with.
Monthly minute packages, separate from your scheduling plan. The bigger the package, the lower the price per minute. Custom packages on request.
It takes enquiries from new customers, books consultations, reschedules or cancels existing appointments, takes claim reports and answers questions from your documents, for example about opening hours. It puts urgent claims through to the right number and records everything else with a callback number.
The AI phone agent runs on its own minute packs. You only pay for AI minutes, from as low as €0.11 per minute, with packs from €49 per month for 250 minutes with annual billing.
Yes. You decide which details the agent asks for, for example line, date of loss, number plate or policy number. After the call your team gets a summary with all the details by email, and the conversation sits on the contact in the CRM. It puts urgent cases straight through.
Yes. The default greeting says at the start of every call that the caller is talking to an AI assistant, as the EU AI Act has required since August 2026. You can change the wording of the greeting, but you keep the reference to AI.
Yes. Zeeg's agent is GDPR and EU AI Act compliant. Conversation data is stored in the EU, and calls run through the Irish region of our telephony provider. Zeeg stores appointments and contacts encrypted on servers in Europe, with a data processing agreement under Art. 28 GDPR. If you switch off transcript storage, the voice service stores nothing from the call.
Yes. You forward your number to the agent or connect it via SIP trunk. Or you take a new local number directly in Zeeg.
Zeeg handles calls and appointment booking, and your broker management software stays as it is. Zeeg has no direct connection to it. You can pass every call, with its summary and the details captured, to your systems by webhook.
Zeeg comes with its own appointment booking: customers book online on the same scheduling pages the AI phone agent books into on the phone, and round robin and routing forms spread both across the team. Fonio and smao book into connected calendars or booking tools. Fonio speaks more languages, over 60 instead of 23, and smao charges no base fee, at €0.35 per minute. As of October 2026.
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