Your AI Phone Bot can now recognize callers who are already in your Zeeg CRM, and greet them by name from the first word.
What's new:
• Caller recognition – When someone calls in, the agent checks their number against your saved contacts, and greets them by name the moment a match is found.
• No more generic openers – Callers already in your CRM skip the anonymous greeting entirely, whether the call is the first ever or the twentieth.
Why this matters: A caller who's already in your CRM shouldn't sound like a stranger to your own phone agent. Recognizing them from the first word makes every call feel like a continuation of the relationship, not a cold start.
AI Phone Bot is available from the Professional plan onwards.