Knowing why a booking was cancelled tells you more than the empty slot it leaves behind. Now, you can ask for it every time.
What's new:
• Required cancellation reason – Switch it on per event type, and invitees can't cancel without saying why.
• Off by default – Nothing changes for your existing event types until you turn it on.
• No extra step for your team – You and your workspace members can still cancel from the dashboard without giving a reason.
• Reasons reach your tools – The cancellation webhook keeps passing on the reason the invitee gave.
• Cleaner embeds – When your booking page is embedded on your website, the cancel and confirmation pages no longer show “Schedule new event”, so your site decides how invitees book again.
Why this matters: A practice that sees three cancellations in one week can't fix what it doesn't understand. Was it the time, the price, or something else entirely? A short reason turns a lost appointment into something you can act on.