Looking for a way to manage your appointment scheduling? OnceHub might be on your radar. This scheduling platform has gained popularity among businesses seeking to coordinate meetings and appointments more efficiently. Originally known as ScheduleOnce, OnceHub has evolved into a complete scheduling solution that aims to simplify how companies book meetings with clients and prospects.
In this article, we'll examine what OnceHub offers, how it works, its key features, pricing structure, and how it compares to alternatives like Zeeg, Calendly or Microsoft Bookings. Whether you're considering OnceHub for your business or just exploring your scheduling options, this review will help you make an informed decision.
What is OnceHub and how does it work?
OnceHub is a cloud-based scheduling platform that connects with your calendar systems to display your available time slots to clients and prospects. The core workflow is straightforward:
- You set up your availability preferences, including working hours, buffer times, and meeting duration, and those preferences link to your calendar app
- OnceHub creates booking pages that reflect these availability settings
- You share these booking pages via links, email, or embedded on your website
- Clients select available times that work for them
- The system automatically adds confirmed appointments to your calendar
Up until, things are basic, similar to other scheduling tools, and generally work as expected. But then there’s other things that OnceHub does, and that’s usually how these tools can become more different from one another. So let’s have a look.
OnceHub features review
Booking page customization
OnceHub has a "Theme designer" that allows you to create branded booking pages. You can customize colors, logos, and messaging to maintain brand consistency. And while the customization options are reasonable, the interface feels somewhat dated compared to more modern scheduling tools. The booking pages work effectively, but the aesthetic could use a refresh to match contemporary design standards. If you want a fully customizable solution to make it more on-brand, then this might let you down.
Meeting types and distribution
One of OnceHub's strengths is its flexibility in handling different meeting scenarios:
- Single-host meetings: Standard one-on-one appointments with pre-assigned or dynamically selected hosts
- Multi-host meetings: Appointments that require multiple team members to attend
- Round-robin distribution: Fairly distributes meetings among team members based on availability, load balancing, or priority
This is something that any scheduling tool should be capable of doing - and OnceHub does it. The meeting distribution features work well for teams that need to coordinate complex scheduling scenarios. However, these features are only available on higher-tier plans, which might be a limitation for smaller teams with limited budgets.
AI chatbots and lead qualification
The Chatbot feature introduces AI-powered bots that can engage website visitors and schedule meetings through conversation. While the AI capabilities aren't as advanced as specialized chatbot platforms, they provide a useful way to qualify leads before booking. It can be really helpful for certain businesses, especially if someone is reaching out after hours.
And the routing forms feature, which can go together with the chatbot, allows you to create qualifying questions that direct prospects to the right team members based on their responses. This works well for teams that need to segment leads effectively. But again - these routing features are available on the Route plan ($19/user/month) or higher, making them relatively expensive compared to alternatives like Zeeg that offer similar functionality at lower price points.
Team scheduling capabilities
Not a bad one for OnceHub. The tool handles team scheduling effectively with features like:
- Resource pooling: Grouping team members with similar skills
- Priority-based assignments: Routing meetings to specific team members based on defined criteria
- Availability rules: Setting complex availability patterns for teams across different time zones
These team features are good and efficient, despite the interface, which can be a little confusing for new users. There might be a learning curve to it.
Integration capabilities
Integrations are another aspect where OnceHub ticks the box. A few examples:
- Calendar systems: Google Calendar, Office 365, Exchange, Apple Calendar (some tools don’t do Apple Calendar, like Calendly - points for that)
- Video conferencing: Zoom, Google Meet, Microsoft Teams, GoToMeeting, Webex
- CRM systems: Salesforce (with a quite strong integration), HubSpot
- Payment processing: PayPal (even on the free plan)
The Salesforce integration is notably good, making OnceHub a good choice for sales teams heavily invested in that CRM. However, OnceHub has fewer native integrations overall compared to competitors like Calendly, which offers 100+ direct connections.
OnceHub pricing
With four main plans, plus an additional security add-on, here's what you should expect in terms of costs with OnceHub:
Even though For growing teams, OnceHub costs can add up quickly. Here's some thoughts on it:
There' a significant annual discount: OnceHub gives approximately 16-17% savings when billed annually versus monthly, creating a strong incentive for long-term commitments. For example, the Route plan drops from $23/month to $19/month with annual billing.
However, there's quite a jump between tiers: From $10 to $19, and from $19 to $39 per user monthly (annual billing). This is a 90% increase from Schedule to Route, and another 105% increase from Route to Engage. Quite a difference, some would say.
Count in the security costs: Critical security features like SSO, HIPAA compliance, and custom security policies will require an additional $5/user/month add-on rather than being included in the other plans.
Feature distribution: Advanced features that many businesses need (like routing, qualification, and round-robin) are placed in higher-tier plans, which is a normal thing. But that starts at $19, which is more expensive that other alternatives.
Transaction fee consideration: OnceHub charges a 1% transaction fee on payments received through their PayPal integration. Good to know in case you're thinking to use the feature to charge per meeting.
OnceHub alternatives
When considering scheduling solutions, it's worth examining alternatives to OnceHub to ensure you're getting the best value and features for your needs.
1. Zeeg: The most cost-effective alternative
For many businesses, Zeeg might be a superior alternative to OnceHub. It offers advanced scheduling capabilities at more affordable prices, it's GDPR compliant, has great native integrations, and more. Let's see:
- More affordable team features: Zeeg's Business plan ($16/user/month) offers routing and round-robin capabilities for less than OnceHub's Route plan ($19/user/month)
- More generous free plan: Two scheduling pages versus OnceHub's single booking link
- Full GDPR compliance: European data hosting with end-to-end encryption included on all plans, not as a paid add-on
- AI phone answering service: Automated call routing and booking not available in OnceHub
- Native Apple Calendar integration: Besides Google and Apple Calendar, there's also seamless connection with all calendar platforms
- Cleaner, more modern interface: Easier learning curve with intuitive design
Zeeg combines OnceHub's advanced routing capabilities with a user-friendly interface, while offering better data security and more affordable pricing. For businesses concerned about both functionality and budget, Zeeg represents the ideal balance.
2. Calendly: One of the most popular
Calendly also compares well with OnceHub, being perhaps the most well-known scheduling platform in the market:
Comparison with OnceHub:
- More intuitive interface: Calendly's clean design has a shorter learning curve
- Extensive integration ecosystem: 100+ native connections versus OnceHub's more limited selection
- Mobile apps: iOS and Android applications that OnceHub lacks
- Similar pricing at entry level: Both start at $10/user/month for basic paid features
- More affordable team plan: $16/user/month versus OnceHub's $19/user/month
However, Calendly has recently discontinued Apple Calendar integration for new users and offers a more limited free plan than both OnceHub and Zeeg.
3. Microsoft Bookings: For Microsoft users
For organizations already using Microsoft 365, Bookings provides a native scheduling solution:
Comparison with OnceHub:
- Included with Microsoft 365: No additional cost for existing subscribers (cheapest plan statrs from $6/user/month)
- Seamless Microsoft integration: Perfect for teams using Outlook and Teams
- Limited customization: Fewer options for branding and personalization
- Simpler interface: Less powerful but easier to learn
- No mobile apps: Microsoft discontinued the mobile applications in 2023
Microsoft Bookings works well for basic scheduling needs within the Microsoft ecosystem but lacks the advanced routing and qualification features of OnceHub.
OnceHub pros and cons
After examining OnceHub's features, pricing, and user feedback, here's a balanced assessment of its strengths and weaknesses:
Pros
✓ Advanced routing capabilities for qualifying leads
✓ Strong Salesforce integration with detailed data mapping
✓ Support for complex team scheduling scenarios
✓ Group meeting functionality even on the free plan
✓ AI-powered chatbots for lead engagement (on Engage plan)
✓ PayPal payment processing on all plans, including free
✓ Responsive customer support with 24/7 availability
Cons
✗ Higher cost for team features compared to alternatives
✗ Steep learning curve with less intuitive interface
✗ No mobile apps for on-the-go management
✗ Security features require additional payment
✗ Fewer native integrations than competitors like Calendly
✗ Interface feels dated compared to more modern options
✗ AI features only available at the highest price tier
OnceHub reviews and ratings
OnceHub generally receives positive reviews across major software review platforms, though ratings vary slightly across different sites:
*as of Jun 20, 2025
These ratings place OnceHub firmly in the "good but not exceptional" category among scheduling tools. So let's look at what users consistently mention as strengths and weaknesses:
What users like about OnceHub
Based on numerous reviews, users frequently praise OnceHub for:
- Integration capabilities: Many users highlight how well OnceHub connects with other tools, especially Salesforce and calendar platforms
- Customization options: The ability to brand booking pages and create different appointment types receives frequent mention
- Customer support: Several reviewers note that OnceHub's support team is responsive and helpful when issues arise
- Group scheduling: The platform's ability to handle team availability and complex scheduling scenarios is widely appreciated
What users dislike about OnceHub
Common complaints about OnceHub include:
- Learning curve: Many users mention that the interface isn't intuitive and requires significant time to master
- No mobile app: The lack of dedicated mobile apps frustrates users who need to manage scheduling on the go
- Price increases: Several long-term users express frustration about rising costs over time
- Limited customization in lower tiers: Some reviewers note that meaningful customization requires upgrading to more expensive plans
Final verdict: Is OnceHub worth it?
OnceHub is a capable scheduling platform that works well in certain areas, especially for sales teams that need advanced routing and Salesforce integration.
However, the platform's relatively high cost for team features, dated interface, and lack of mobile apps make it less appealing than alternatives like Zeeg, which offers similar functionality at more affordable prices with better security features included. For many businesses, Zeeg does offer a better value proposition, with its balance of advanced features, modern interface, and good pricing. Plus, it includes full GDPR compliance, AI phone answering capabilities, and many other features.
If you're already using OnceHub and finding it meets your needs, there may not be a compelling reason to switch. However, for new users evaluating scheduling options, Zeeg deserves serious consideration as the more cost-effective and feature-rich alternative to OnceHub in 2025.
