Whether you're switching to a different CRM, downsizing your business tools, or simply looking for more cost-effective alternatives - there are many reasons why you may want to delete your HubSpot account. You’re not sure how? No worries, we'll walk you through the entire process. This guide covers everything from canceling subscriptions to permanently removing your account. In the end, we’ll also talk about Zeeg, a scheduling platform that can seamlessly integrate with your CRM's scheduling.
Before you delete your HubSpot account
Let's get the important stuff out of the way first. You can't just delete your HubSpot account with a single click - there are some prerequisites and things you need to consider.
First, make sure you have the right permissions. Only billing admins can cancel HubSpot subscriptions and delete accounts. If you're not sure about your role, check with your team administrator before proceeding.
Next, identify what type of HubSpot account you have. The deletion process differs depending on whether you're using the free HubSpot CRM, have a paid subscription, or hold a developer account. Knowing this upfront will save you time and confusion later.
Most importantly, export all your data before starting the deletion process. Once your account is gone, so is all your information - contacts, deals, reports, everything. HubSpot doesn't offer data recovery after deletion, so this step is crucial.
How to cancel a HubSpot subscription
If you have a paid HubSpot subscription, you'll need to cancel it before you can delete your account. Here's how to cancel HubSpot subscription properly:
Step 1: Access your billing settings: Log into your HubSpot account and click your account name in the top right corner. Select "Account & Billing" from the dropdown menu.
Step 2: Navigate to subscriptions: Click on the "Subscriptions" tab to view all your active subscriptions and billing information.
Step 3: Cancel auto-renewal: Find the subscription you want to cancel and click "Cancel auto-renewal." This doesn't cancel your subscription immediately - it prevents it from renewing at the end of your current term.
Step 4: Select cancellation reason: HubSpot will ask why you're canceling. Choose the reason that best fits your situation and follow the prompts to confirm the cancellation.
Remember, when you cancel HubSpot subscription, you'll still be charged for the remainder of your contract term. If you signed up for a 12-month plan but want to cancel after 8 months, you'll pay for the full 12 months but won't be charged again after that period ends.
After the cancellation date, your account automatically downgrades to HubSpot's free tools. Only then can you proceed with full account deletion.
👉 Read more: The best 15 HubSpot alternatives
How to delete a HubSpot account (free version)
For those using HubSpot's free CRM, the process is simpler. Here's how to delete a HubSpot account when you're on the free plan:
Step 1: Go to Account & Billing --> Click your account name in the top right corner and select "Account & Billing." ⬇️
Step 2: Find the Delete Account tab --> Look for the "Delete Account" tab in your billing settings. ⬇️
Step 3: Confirm deletion --> Click "Delete account" and you'll be prompted to enter your Hub ID to confirm. This extra step prevents accidental deletions. ⬇️
Step 4: Final confirmation Enter your Hub ID and click "Yes, delete" to permanently remove your account. ⬇️
That's it - your free HubSpot account is now completely deleted. Remember, this action is irreversible, so make sure you've exported any data you need before proceeding.
Special cases: Developer and partner accounts
Not everyone has a standard HubSpot account. If you have a HubSpot Developer Account or Template Marketplace provider account, the deletion process might be different.
For developer accounts, you'll typically follow the same steps as deleting a free account, but there might be extra steps if you have active apps or integrations. Check HubSpot's developer documentation or contact their support team for specific guidance.
HubSpot Solutions Partners need to work directly with their HubSpot account team to discuss account changes or deletions. Don't attempt to delete these accounts on your own - reach out to your partner representative first.
What happens after you delete your HubSpot account
Once you complete the deletion process, your HubSpot account and all associated data are permanently removed. This includes:
- All contacts and company records
- Deal and pipeline information
- Email templates and sequences
- Reports and analytics data
- Custom properties and workflows
- Marketing campaigns and forms
Your team members will lose access to the account immediately. Any integrations with other tools will stop working. If you're using HubSpot's tracking code on your website, those analytics will stop collecting data too.
Troubleshooting common deletion issues
Sometimes the deletion process doesn't go as smoothly as expected. Here are solutions to common problems:
Can't find the delete option: Make sure you have billing admin permissions. Regular users can't delete accounts.
Getting an error message: You might have active subscriptions that need canceling first. Even with auto-renewal turned off, you can't delete the account until the subscription period ends.
Hub ID not working: Double-check that you've entered your Hub ID correctly. It's case-sensitive and must match exactly.
Account still showing after deletion: It can take up to 24 hours for the deletion to fully process across all HubSpot systems.
Data export best practices
Before you delete the HubSpot account, make sure you've properly exported all important data. HubSpot allows you to export contacts, companies, deals, and other records in CSV format.
Go to your HubSpot settings and look for the import/export section. Export each type of data separately to ensure you don't miss anything. For larger databases, this process might take some time, so plan accordingly.
You an also take screenshots of important reports, dashboard configurations, or custom workflows that can't be easily exported. While you can't import these directly into another system, they can serve as reference material for setting up your new tools.
Why Zeeg instead of HubSpot Meeting Scheduler?
Many companies delete their HubSpot account not because they don't need scheduling functionality, but because HubSpot's Meeting Scheduler feels limited compared to dedicated scheduling platforms. While HubSpot's scheduler works for basic appointment booking, it lacks many features that modern businesses expect.
Here's how Zeeg compares to HubSpot's Meeting Scheduler:
Pricing and value: Both platforms have a free version. If you want to use more advanced features, HubSpot's Meeting Scheduler Starter plan costs $15/month, and many advanced features are locked behind higher tiers. Zeeg starts at $10 per user per month with broad scheduling features included from the start.
Scheduling capabilities: HubSpot's scheduler handles basic one-on-one meetings but struggles with complex scenarios. Zeeg offers advanced features like round-robin distribution, routing forms, and team coordination that HubSpot either lacks or charges premium prices for.
Calendar integration: While HubSpot works well with Google Calendar and Outlook, it has limited Apple Calendar support. Zeeg provides native integration with Apple Calendar, making it ideal for teams using iOS devices and iCloud syncing.
Customization options: HubSpot's booking pages offer minimal customization without upgrading to expensive plans. Zeeg provides extensive branding options and customizable booking experiences at every price level.
GDPR compliance: Achieving GDPR compliance with HubSpot requires additional configuration and setup steps. With European data hosting built-in, Zeeg provides full GDPR compliance automatically, simplifying operations for businesses working with European clients.
If appointment scheduling was your primary use case for HubSpot, transitioning to Zeeg is straightforward. Unlike HubSpot's complex setup process, Zeeg gets you up and running in minutes rather than hours.
The platform also eliminates the frustration many teams experience with HubSpot's meeting scheduler limitations. Instead of working around restricted features or paying for expensive upgrades, Zeeg provides everything you need in a clean, intuitive interface.
Ready to move beyond HubSpot?
Deleting your HubSpot account is straightforward once you follow the right steps: export your data, ensure you have billing admin permissions, and cancel paid subscriptions first. The process might seem complex, but it's worth it if you're paying for features you don't actually use.
If scheduling was your main reason for using HubSpot, consider switching to a dedicated platform like Zeeg. At $10 per user per month, you'll get advanced scheduling features, better Apple Calendar integration, and automatic GDPR compliance - all without HubSpot's complexity and higher costs.
Frequently asked questions
How do I delete my HubSpot account?
To delete your HubSpot account, you'll need billing admin permissions. For free accounts, go to Account & Billing > Delete Account tab > click "Delete account" and enter your Hub ID to confirm. For paid subscriptions, you must first cancel auto-renewal, wait for the subscription to end, then follow the deletion steps for free accounts.
How do I permanently delete a HubSpot user?
You can remove individual users from your HubSpot account without deleting the entire account. Go to Settings > Users & Teams, find the user you want to remove, click the dropdown next to their name, and select "Remove from account." This permanently removes their access and deletes their user profile from your HubSpot account.
How do I delete on HubSpot?
The deletion process depends on what you're trying to delete. For individual records (contacts, companies, deals), you can select them and choose "Delete" from the actions menu. For bulk deletions, use the checkbox to select multiple records, then choose "Delete" from the bulk actions. For account deletion, follow the steps outlined in our guide above.
