Every email Zeeg sends to an invitee for a booking carries an unsubscribe link. If an invitee uses it, Zeeg stops sending them confirmations, reminders and updates from your workspace, and shows you that on the booking so you can reach them another way.
The unsubscribe applies to your workspace only. For a paid booking, the invitee still receives the contract confirmation the law requires.
What happens when an invitee unsubscribes
The invitee opens the unsubscribe link in one of your booking emails and clicks Unsubscribe on the page that opens. From then on:
Zeeg no longer sends them booking confirmations, reminders or updates from your workspace by email.
Their bookings stay as they are. Unsubscribing does not cancel anything.
You see it in the dashboard (see below), so you can let them know about changes another way.
Zeeg also stops emailing an address in two other cases: the invitee marks one of your emails as spam, or emails to the address bounce because it does not exist. The dashboard shows each case separately.
In the Notifications tab of an event type, the panel of each email that goes to the invitee reminds you that invitees can unsubscribe from your emails and that you will see it on the booking.
Where you see it in Zeeg
On the booking
Open the booking from Meetings. Next to the invitee's email address you see a badge:
Emails off: the invitee unsubscribed from your emails, or marked one of them as spam.
Email bounced: emails to this address are rejected because the address does not exist. Check the address with the invitee.
Hover over the badge for details and the date. If the invitee gave a phone number, the tooltip shows it too.
In the booking list, a small mail icon appears beside the date when an invitee who still attends gets no email from you. Hover over it to see who is affected.
The Emails section of a booking
Below the invitees, the Emails section lists the emails Zeeg sent to each invitee for this booking, such as Confirmation, Booking changed, Cancellation, Verification code and Workflow email, with their status and time. Statuses include sent, delivered, delayed, bounced and marked as spam. An email Zeeg held back says why, for example not sent, Jane unsubscribed.
Emails that go through your own mail server show only sent, with the note that Zeeg can't see whether they arrived.
When you cancel or reschedule
If an invitee who still attends gets no email from you, the cancel dialog and the reschedule dialog show a warning naming them. It tells you the cancellation or the new time won't reach them by email, so you can let them know another way. For a booking that is not round-robin, Reschedule now opens this dialog first when such a warning applies, and you continue from there.
In the CRM
On a person's record, an Email line shows the status of their primary address, for example Unsubscribed since a date, Marked as spam on a date or Bounced since a date. The person's activity history records when they unsubscribed, marked an email as spam, had an email bounce, or turned emails back on.
How an invitee turns emails back on
An invitee who unsubscribed can book again. Their confirmation is then held back, and the booking confirmation page offers a way back:
On the confirmation page, the invitee sees Didn't get a confirmation email? and clicks Send it to me.
If they are on the same browser they just booked with, the confirmation is sent at once and the page says that emails from you are on again.
Otherwise, Zeeg emails a 6-digit code to their address. They enter it on the page and click Confirm. If the code has expired, they can request a new one.
The unsubscribe page itself has no button to turn emails back on. That link travels in every copy of the email, including copies sent to CC and BCC recipients, and it never expires, so anyone holding an old email could otherwise switch an invitee's emails back on.
Frequently asked questions
Can I turn an invitee's emails back on for them?
No. Only the invitee can do it, from the booking confirmation page as described above. This keeps anyone else, including people in your workspace, from lifting an invitee's choice.
Does an unsubscribe cancel the invitee's booking?
No. The booking stays as it is. The invitee just stops getting emails, so tell them about changes another way.
The invitee's address bounces. Can they turn emails back on?
No. Zeeg only offers the resend on the confirmation page when it can actually send the email. If emails to the address bounce, check the address with the invitee and have them book again with a working one.
Does this affect emails that go to me or my team?
No. It only applies to emails to the invitee.
Why did the invitee not get the verification code or the confirmation?
Check the Emails section of the booking. It shows what Zeeg sent and why an email was held back. For email verification itself, see Email Verification for Appointment Bookings.