Your AI Phone Agent needs a phone number to receive calls. You can buy a number directly in Zeeg: pick a country and number type, choose a number from the list, and pay. Zeeg sets the number up for you and it appears in your list of phone numbers, ready to assign to an agent.
The monthly price is shown ex VAT. If you pay through the Payment dialog, it shows the VAT for your country and VAT number, and the total, before you pay. A number only takes calls once your workspace has AI minutes. See Managing Your AI Minutes Subscription.
How to buy a phone number
Open your AI agent's settings and find the Phone number card. Click Buy number. If you manage your numbers from the agent list, open Phone numbers and click Buy number there instead.
The Buy phone number dialog walks you through the steps below. The counter at the bottom shows which step you are on.
Choose a Country. The list of available countries loads when you open the dialog. If it is still empty, wait a moment while it loads.
Choose a Number type. The monthly price for each type is shown next to it. Click Next.
Pick a number from the list. To narrow the list, type digits (for example an area code) into Search by digits (e.g. 206). It matches digits anywhere in the number. Click Load more to see more numbers, then click Next.
Check the Summary: Country, Number, Type and Monthly price (shown ex VAT). The Payment method section depends on how your workspace pays, as described below.
Click Confirm & pay.
Which payment path will I see?
You have an active subscription with a saved card. The Payment method section shows that card. When you click Confirm & pay, the number is charged to it and set up straight away. You will see Phone number purchased and connected.
You have no subscription or saved card. The Payment method section tells you that you will enter your payment details securely in the next step, and that the number takes no calls until you buy AI minutes. Click Confirm & pay to open the Payment dialog.
The Order summary shows the number and what you pay. Once the payment provider has worked out the tax for your country and VAT number, it shows the subtotal, VAT and Total. Under a reverse charge, VAT reads 0%.
The summary also states that the number renews monthly, with the amount and the date of the next charge to the card you pay with.
You can add billing details and an invoice email in this dialog, the same as for any other purchase. See Adding Billing Details at Checkout.
After you pay, Zeeg shows Setting up your phone number while it buys the number for you. Then one of three things happens:
The number is connected. You see Phone number purchased and connected.
Setup is still running. You see Payment received. Your number will appear in the list shortly. Your payment is safe. Check your list of phone numbers in a few minutes.
The number was no longer available. You see This number was no longer available, so your payment was refunded. Please pick a different one. The dialog reopens at the list of numbers so you can choose another.
What if I can't buy a number?
If your workspace can't buy a number right now, the dialog tells you why instead of showing the steps:
AI minutes subscription stopped — your AI minutes subscription is paused or has a failed payment. Click Go to billing, resume it or update your card, then come back to buy a number.
Billed by invoice — your workspace is billed by invoice, so numbers can't be bought here. Contact support to get one.
Payment being confirmed — an earlier payment is still being confirmed. Try again in a few minutes.
Buying a number isn't available — buying a number isn't available right now. Try again later or contact support.
Frequently asked questions
Do I need AI minutes to buy a number?
No. Without a subscription or saved card, you pay for the number in the Payment dialog. The number takes no calls until you buy AI minutes, though. See Managing Your AI Minutes Subscription.
Why is the price shown ex VAT?
The price in the dialog is the monthly fee without VAT. VAT depends on your country and VAT number, so it is only stated once the Payment dialog has worked it out. With a valid VAT number under a reverse charge, it is 0%.
Will the number renew automatically?
Yes. It is a monthly fee. If you pay through the Payment dialog, the order summary states the renewal amount and date, and the renewal is charged to the card you pay with.
The Buy phone number dialog says the country list is loading. What should I do?
The list of countries is still loading. Wait a moment. If you close and reopen the dialog, Zeeg checks again.
I see "Number purchased. Voice setup didn't finish". What now?
The number is yours and has been charged, but its voice setup did not complete. Open Phone numbers, find the number marked Not synced, open its menu and click Retry voice setup.
How do I stop paying for a number?
Open Phone numbers and use Release on the number's row. Zeeg returns the number to the carrier and billing stops. This can't be undone.
Can I use a number I already have instead?
Yes. In the same places you find Buy number, you can click Import SIP. See How to bring your own phone number to Zeeg using a SIP trunk.