AI Minutes is a recurring subscription that powers your AI Phone Agents for inbound and outbound calls. You can choose Monthly or Annual billing — annual billing saves 20%. Your subscription renews automatically and can be changed or cancelled at any time.
Only workspace Owners, Admins, and Partners can purchase or manage the AI Minutes subscription. Other team members can view usage but cannot make changes.
How to subscribe to AI Minutes
1. Click your workspace name in the top left corner and select Workspace settings.
2. Choose Subscription from the left sidebar.
3. Scroll to the AI Minutes section and click Buy AI Minutes.
4. If your plan supports it, choose a billing cycle using the Monthly / Annually toggle. The Save 20% badge appears on the annual option.
5. Use the plan slider to select the number of minutes per billing cycle. The card below the slider shows the estimated usage capacity — both inbound and outbound call minutes — for the chosen period.
6. Review the order summary on the right. It shows the plan, billing frequency, and the total due.
7. Click Subscribe Monthly or Subscribe Yearly to complete checkout.
Once payment is confirmed, your AI Minutes credits are activated immediately. The subscription renews automatically on your next renewal date.
How to manage your active subscription
When you have an active AI Minutes subscription, the button in the billing page changes from Buy AI Minutes to Manage Subscription.
1. Go to Workspace settings > Subscription and scroll to the AI Minutes section.
2. Click Manage Subscription.
The subscription panel shows:
Current Plan — your active plan name and monthly minute allowance per cycle.
Billing Cycle — Monthly or Yearly.
Next Renewal — the date your subscription automatically renews and you are charged again.
From the order summary on the right you can also update your payment method or edit your billing address and tax ID directly on your Paddle receipt via the Edit on receipt link.
How to change your plan
1. Open Manage Subscription and click Change Plan.
2. Select a billing cycle (Monthly or Annually) and choose a different plan using the slider.
3. Read the notice that appears in the order summary — it tells you exactly when and how you will be charged.
4. Click Confirm Plan Change to apply the change.
Upgrades (more minutes, or switching from Monthly to Yearly): charged today at the full plan price. Credits are activated once payment is confirmed and your next renewal date resets accordingly.
Downgrades (fewer minutes, or switching from Yearly to Monthly): no charge today. Your current plan continues until the next renewal date, after which the new plan takes effect.
How to cancel your AI Minutes subscription
1. Go to Workspace settings > Subscription, scroll to AI Minutes, and click Manage Subscription.
2. Click Cancel Subscription.
3. Confirm in the dialog that appears.
After cancellation, any credits you have already received remain valid until their expiry date. No further charges are made. You can start a new subscription at any time by clicking Buy AI Minutes.
Frequently asked questions
Who can manage the AI Minutes subscription?
Only workspace Owners, Admins, and Partners can purchase, change, or cancel the subscription. Other roles can view usage but cannot make changes.
What is the difference between Monthly and Annual billing?
Both options renew automatically. Annual billing charges you once per year and costs 20% less than paying month-by-month. If the billing cycle toggle is not shown, your selected plan does not yet support annual billing.
What happens to my credits if I cancel?
Any credits you have already received stay valid until their expiry date. No new credits are issued after the subscription ends, and you can resubscribe at any time.
Can I switch between Monthly and Annual billing?
Yes — use Change Plan and select the other billing cycle. Switching from Monthly to Yearly is treated as an upgrade (charged today at the annual price). Switching from Yearly to Monthly is treated as a downgrade (takes effect at your next renewal date).
What does "Custom" next to my plan name mean?
A Custom plan was configured specifically for your organisation by the Zeeg team, with personalised credits and pricing. When switching to a custom plan, credits are added to your account immediately and no payment is charged.
I see "Pricing temporarily unavailable." What should I do?
This message appears when our payment provider cannot be reached temporarily. Refresh the page and try again. If the issue persists, reach out to support@zeeg.me.