A Send SMS or Send email action on a routing rule can now send its message without the agent mentioning it on the call. Turn on Send without mentioning it and the agent never brings the message up. After the call, Zeeg checks whether the conversation met the rule's condition and, if it did, sends the text or email to the caller.
Use this only when your callers agreed to receive the message beforehand, for example in the form that led them to call.
How to send a text or email without mentioning it on the call
The switch is part of the Send SMS and Send email actions of a routing rule. It only appears when the recipient is the caller.
Open your AI agent and go to the Routing section.
Click Add new route, or open an existing routing rule.
Enter the Condition that describes when this rule applies, for example "If the caller asks for our price list".
Under Action, choose Send SMS or Send email.
Under Recipient, choose Caller.
Turn on Send without mentioning it.
Write your message. For a text, fill in Message. For an email, write the subject and body. You can insert variables such as the caller's name or the call summary.
Your changes are saved automatically as you edit the rule.
The switch is not shown when the recipient is a Team member. Messages to team members are not sent silently.
What happens when the switch is on
When Send without mentioning it is on:
The agent never mentions the message on the call, and it never asks the caller for anything the message needs.
After the call, Zeeg checks whether the call met the rule's condition. The message is sent only if it did.
Text: the message goes to the number the caller called from.
Email: the message goes out only if the caller gave an email address during the call, for example to book an event.
Frequently asked questions
Why was my email not sent?
A silent email is sent only if the call met the rule's condition and the caller gave an email address during the call. If the caller never shared one, for example because no booking was made, there is no address to send to.
Why can't I see the "Send without mentioning it" switch?
The switch only appears on Send SMS and Send email actions whose recipient is Caller. If the recipient is Team member, it is hidden.
Is there a length limit for the text message?
Yes. A text message can be up to 480 characters. A counter appears as you approach the limit.
Which details can I put into the message?
You can insert variables such as the caller's name, phone number and email, the call summary, and the data your agent collects during the call. See Custom Data Collection for AI Voice Agents for how to collect additional details.