When an AI agent call finishes, Zeeg can automatically send the full call details — including the outcome, duration, caller information, transcript, summary, and any data the agent collected — to a URL of your choice. This allows you to receive call data in real time and integrate it into your own tools, CRMs, or databases without any manual work.
The AI agent call webhook is available on all paid Zeeg plans. Customers with an AI Minutes subscription (without a paid plan) can also use this webhook — with two restrictions: the webhook scope is fixed to Workspace, and only the AI agent call event is available. Upgrade your subscription to a paid Zeeg plan to unlock all webhook events and scope options.
How to set up the AI agent call webhook
To configure a webhook for AI agent calls, follow these steps:
In your Zeeg dashboard, go to Workspace settings → Webhooks
Click + Create webhook
Choose “Workspace” as the scope of the webhook (if your access comes from an AI Minutes subscription without a paid plan, this scope is set automatically and cannot be changed)
Under Events, select “AI agent call submitted”
Enter the destination URL where Zeeg should send the call data under “Callback URL”
Click “Create & test” to save your webhook
If your webhook access comes from an AI Minutes subscription without a paid Zeeg plan, you will see a note in the Events section: “Your AI Minutes cover the AI agent call completed event only. Upgrade your subscription to use the others.” Only the AI agent call event is listed — no other events can be selected, and the personal (user-scoped) webhook option is not shown.
What data is sent
When an AI agent call ends and the webhook is triggered, Zeeg sends a payload to your URL containing the following information:
Field | Description |
Outcome | The result of the call (e.g. booking confirmed, no answer) |
Duration | The total length of the call |
Caller info | Name, phone number, and other available contact details |
Transcript | Full text transcript of the call |
Summary | A short AI-generated summary of the call |
Collected data | Any information the agent gathered during the call |
Frequently asked questions
I have an AI Minutes subscription but no paid Zeeg plan. Can I use the AI agent call webhook?
Yes. If your AI Minutes subscription includes AI call webhooks, the Webhooks section is accessible to you without an upgrade prompt. You can create a webhook, but the scope is fixed to Workspace and only the AI agent call completed event is available. Other events and the personal (user-scoped) webhook option require a paid Zeeg plan.
Why can I only see one event when creating a webhook?
When webhook access is granted through an AI Minutes subscription rather than a paid Zeeg plan, only the AI agent call completed event is selectable. You will see a note in the Events section explaining this. Upgrade to a paid Zeeg plan to subscribe to all available webhook events.