Every AI Phone Agent conversation can be downloaded directly from the transcript panel in three formats: PDF, plain text, or JSON. The file is generated and named automatically — no configuration needed. Use the export to share call records with your team, attach them to ticket systems, or load structured call data into your own tools.
How to download a conversation transcript
In your Zeeg dashboard, navigate to AI agents and open the agent whose calls you want to review.
Click Conversations in the left sidebar to open the calls list.
Click a call row to open the conversation transcript panel on the right.
In the panel header, click the Download conversation button (the download icon on the right side of the header). A spinner replaces the icon while the download is in progress; clicking again during this time has no effect.
Select a format from the menu
PDF (.pdf)
Text (.txt)
JSON (.json)
The file downloads to your device immediately.
If the download fails, a notification appears: Could not download the conversation. Please try again. Check your network connection and retry from the same menu.
Which format should you choose?
PDF (.pdf): best for sharing with colleagues or attaching to emails. The file is branded by Zeeg and formatted for easy reading, with a link back to the conversation in the dashboard.
Text (.txt): best for quick archiving or pasting into another document. The file contains the full transcript with speaker labels (User, Agent, System) so each turn is easy to follow.
JSON (.json): best for developers and automated workflows. The file carries the full structured payload, including call metadata and any fields the agent collected during the conversation, making it straightforward to import into a CRM, database, or processing script.
Frequently asked questions
What is the downloaded file named?
For a single conversation, the file is named zeeg-conversation-YYYY-MM-DD-{id}.{ext} — for example, zeeg-conversation-2026-09-17-abc123.pdf. The date in the filename comes from the call itself, not from the time of export.
Can I download multiple conversations at once?
The Download conversation button in the transcript panel exports one conversation at a time. Bulk export is not available from the dashboard.
Does the export include the audio recording?
No. The export contains the transcript and any structured data the agent collected. The audio recording is available separately in the audio player section of the same conversation panel.