Zeeg provides SMS credits with every paid subscription to send automated notifications to your meeting participant. That includes appointment reminders, confirmations, and follow-up messages.
All paid Zeeg plans (Professional, Business, Scale, and Enterprise) include 100 SMS credits per user per month. The free Starter plan does not include SMS credits, as the Workflows feature (which includes SMS functionality) is only available on paid plans.
For organizations with multiple users, SMS credits are pooled and shared among all users. For example, an organization with 6 users on the Business plan receives 600 total SMS credits per month (6 users × 100 credits). Credits expire at the end of each monthly billing cycle and do not roll over.
How to Check Your SMS Usage Information
To check your current SMS usage and available credits:
Navigate to Settings in your Zeeg dashboard
Select Subscription from the left sidebar and scroll down to the SMS Packages section
Only workspace owners and administrators can view payment and billing information, including SMS package details. Regular users or partners cannot access the subscription page or view SMS credit information.
How SMS Credits Are Consumed
The number of SMS credits used per message depends on several factors:
Message Length:
Standard SMS: Up to 160 characters = 1 credit
Longer messages: Messages exceeding 160 characters count as multiple messages
Special characters and emojis: Reduce the character limit from 160 to 70 characters per message
Destination Country:
SMS credit consumption varies by destination country
International SMS may consume more credits than domestic messages
You can learn more about SMS credits here.
FAQ
Q: Do SMS credits roll over to the next month?
A: No, unused SMS credits expire at the end of each monthly billing cycle.
Q: Can I share SMS credits between different workspaces?
A: No, SMS credits are allocated per workspace. Each workspace has its own separate SMS credit pool.
Q: What happens if I run out of SMS credits?
A: SMS notifications will not be sent once your credits are exhausted. You'll need to purchase additional credits to continue sending SMS messages.
Q: How do I know how many credits a message will use?
A: Standard messages up to 160 characters use 1 credit. Longer messages or those with special characters may use multiple credits. The exact number depends on message length and destination.