The top card on the Compliance page controls which legal links appear on your scheduling pages.

The Withdrawal policy section on the Compliance page contains the statutory withdrawal instruction shown to invitees when they book a paid event with you. Zeeg provides the statutory model text in each language as a starting point — you can customize it and fill in your own trader details.

For each paid scheduling page you can control whether customers are shown a right-of-withdrawal notice at the time of booking.

*If you selected Right of withdrawal (§ 356a BGB), click Edit withdrawal policy to review or update your policy text without leaving the event type editor. Changes you make here apply to all your scheduling pages that use the right-of-withdrawal option, not only this one.

When an invitee exercises their statutory right of withdrawal through their personal booking link (from the confirmation email), Zeeg fires a Booking withdrawn webhook event (event name: invitee.withdrawn). You can use this in Zeeg Webhooks or connected automation tools to trigger downstream steps. Refund processing for this flow is not handled automatically by Zeeg — you are responsible for handling the refund in your payment provider.

Zeeg provides a public withdrawal form where your customers can declare a withdrawal without a Zeeg account and without a link from an email. Anyone who has made a paid booking with you can use it.

Once both conditions are met, a Withdrawal link field appears in the Your details card on the Compliance page. Copy this URL and share it wherever customers might need it — for example, in your imprint, on your website, or in your booking confirmation template.

When a customer submits the public form:

See Section 3 below for how to handle withdrawal requests in your dashboard.

A Data Processing Agreement (DPA) is a legally binding document under GDPR that governs the processing of personal data by a data processor (in this case Zeeg) on behalf of the data controller (you).

You need a DPA with Zeeg when:

Two download options:

When a customer submits your public withdrawal form, Zeeg creates a withdrawal request and attempts to match it automatically to a booking in your organization. You review and process each request from the Scheduled Events screen in your dashboard.

Each scheduled event row can carry one of three withdrawal badges:

Requests Zeeg could not automatically match to any booking appear in a yellow Withdrawal requests awaiting a booking match banner at the top of the Scheduled Events page. Each entry shows the requester's name and email, and a Link to booking button.

If Zeeg could not automatically match a request to a booking — for example, because the customer entered a different email address than the one used at booking — it appears in the Withdrawal requests awaiting a booking match banner.

For questions about legal aspects or the data processing agreement:

Only organization owners, admins, and partners can edit Compliance settings. Other members see the settings in read-only mode and cannot save changes.

The policy text (Widerrufsbelehrung) is shared at the organization level and applies to all scheduling pages. The Right of withdrawal dropdown is configured individually per event type on the Payments tab — only events set to Right of withdrawal (§ 356a BGB) will show the policy to invitees.

No. The exemption under § 312g Abs. 2 Nr. 9 BGB applies only when the service is itself a genuine leisure activity booked for a specific date. A fixed appointment time alone is not sufficient — every booking has one. Applying this option incorrectly denies a right the customer still legally holds and extends their withdrawal window to 12 months and 14 days. Consult a legal advisor if you are unsure which option applies to your business.

The Right of withdrawal dropdown on the Payments tab is available to any user who can edit a scheduling page. Only the policy text itself (on the Compliance settings page) requires owner, admin, or partner access to edit.

There are two paths, depending on how the customer declares the withdrawal:

If your withdrawal policy template contains host-provided placeholders (such as your name, address, or phone number), filling in the Your details fields on the Compliance page ensures those values appear correctly in the policy text shown to invitees. Unfilled placeholders show the variable name instead of a real value.

No. Submitting the form creates a withdrawal request that you receive in your Scheduled Events dashboard. The appointment remains active until you review the request and click Yes, process withdrawal.

The public withdrawal form is accessible to anyone who has the URL — no Zeeg account is required. Share it with customers who have made paid bookings with you, for example in your imprint or booking confirmation messages.

Clicking No contract found closes the withdrawal request without cancelling any booking or issuing a refund. Use it when a declaration does not correspond to any valid booking in your organization — for example, if someone submitted the form by mistake or if no matching booking exists.