How Nui Care helps caregivers get the support they need faster

A conversation with:
Manuela Rest
Care Expert
5
 min read
Contents

About

When someone becomes responsible for caring for a family member, they often feel overwhelmed and don't know where to start. Nui Care built an app to guide these caregivers through their journey, backed by expert consultations. Through partnerships with ADAC, AOK Bayern, DAK-Gesundheit and Allianz Private Health Insurance, they help millions of German families navigate the complexities of home care.

Industry: Healthcare Technology
Company size: 10-50 employees
Headquarters: Munich, Germany
Founded: 2021

The Story

Imagine a typical morning at Nui Care before Zeeg: Care experts arriving to find their inboxes flooded with consultation requests and rescheduling emails. Three different families need to move their appointments. Two consultations are accidentally double-booked because of calendar sync issues. Meanwhile, new urgent requests from families in crisis keep coming in.

For a company dedicated to making caregiving easier, their own scheduling process was making life harder for everyone involved. Care experts were spending hours on administrative tasks instead of supporting families. The manual coordination was creating a bottleneck that delayed help getting to those who needed it most.

"In caregiving, timing is everything," explains Manuela Rest, Care Expert at Nui Care. "When a family reaches out for help, it's often during a moment of crisis. They need support right away, not after days of back-and-forth emails trying to find an appointment time."

The Breaking Point

The situation became critical when Nui Care partnered with ADAC, Germany's largest automobile club. Their consultation services would suddenly be available to millions of new potential users. The team knew their manual scheduling system wouldn't scale – they needed a solution that could grow with them while maintaining the personal touch that made their service special.

The requirements were challenging. They needed a platform that could handle high volumes of bookings without creating administrative overhead. It had to prevent the scheduling conflicts that were becoming increasingly common. Most importantly, it needed to be simple enough for users of all ages and technical abilities to navigate, while still meeting Germany's strict data privacy standards.

The Right Solution at the Right Time

After evaluating several options, Nui Care chose Zeeg for its unique combination of powerful features and intuitive design. The platform's German origins and GDPR compliance were crucial factors, given the sensitive nature of caregiving consultations. But what really set Zeeg apart was its ability to handle complex scheduling needs while keeping the interface simple for both care experts and families.

The implementation transformed their scheduling process in several key ways. The round-robin system ensures consultation requests are distributed fairly among experts, preventing burnout and maintaining consistent service quality. Real-time calendar integration eliminated the double bookings that used to cause stress for both experts and families. Automated reminders and notifications keep everyone informed without requiring manual follow-up.

"What impressed us most was how quickly Zeeg's support team understood our unique needs," says Rest. "They weren't just selling us software – they were helping us build a better way to serve families in need."

A New Chapter

Today, Nui Care's scheduling process matches the innovation level of their caregiving app. Families can book consultations 24/7, choosing from real-time availability that's automatically updated across all care experts' calendars. The system handles all the coordination that used to consume hours of manual work, from sending confirmation emails to managing rescheduling requests.

For care experts, this means more time doing what they do best - supporting families through challenging times. Gone are the days of juggling multiple calendar systems or worrying about double bookings. The automated system ensures a fair distribution of consultations while maintaining the flexibility to accommodate urgent cases.

The impact goes beyond just saving time. The streamlined booking process means families can get help faster when they need it most. Whether it's a midnight booking for next-day consultation or a last-minute schedule change, the system adapts to meet both the care experts' and families' needs.

Rest notes that the improvement in communication has been particularly valuable. "The automated reminders have virtually eliminated no-shows, and families appreciate being able to manage their appointments without having to call or email. It's these small conveniences that make a big difference when someone is already dealing with the stress of caregiving."

Looking Forward

As Nui Care continues expanding their partnerships and reaching more families, they know their scheduling system can scale with them. The combination of user-friendly design, robust functionality, and dedicated support makes Zeeg an essential part of their mission to transform caregiving in Germany.

"At the end of the day, our goal is to make caregiving a little bit easier for German families," says Rest. "Having a reliable, efficient scheduling system means we can focus our energy where it matters most – supporting caregivers through their journey."

The partnership between Nui Care and Zeeg demonstrates how the right technology can enhance rather than replace the human element in healthcare. By handling the complex logistics of scheduling, Zeeg enables Nui Care's experts to focus on what technology can't replace – providing empathetic, personalized support to families when they need it most.